C6 Session 45 - Listening and Communicating

Key Questions

Who started the conversation and what is their objective? 

What is it that they are asking from you? 

Where should you draw the line with this conversation?

Why do you think this person came to you?

When sharing your option what should you consider?

How can you follow up with this person if more needs to be discussed?

7 Key sample active listening skills

1. Be Attentive – Remove distractions

2. Ask reflective questions - What do you feel happened? Stop and listen

3. Ask probing questions – Why do you think you felt that way? Stop and listen

4. Show concern – Do you think your feelings will ever change? Stop and listen

5. Clarify – Repeating some of the things already discussed. 

6. Be genuine and sensitive - Acknowledge the persons' feelings.

7. Summarize – Is there anything else that happened that you want to talk about? 

8. Then you talk - Now you have enough information to respond with a sensible answer. 

Please repeat questions throughout the conversation for more clarity if you need to. 

Self-Reflection Points

• Effective communication involves you first having self-management skills, knowing what to say or not say, and when to say it. Be aware of your emotions, they can spill over and overwhelm the other person, and most of all, be positive. 

• Knowing the other person's objective is vital. Is it to just listen? Is it to join in a negative conversation? or did they come to you for help, etc?  Ask yourself, Can you help?  ASK QUESTIONS!

• Effective listening involves you being attentive. If you are not in a good space to listen let the other person know that you will be better able to help them at another time.  Your advice will be tainted if your mind is not clear.

• Be mindful of their time and your time. Some conversations have to be cut short and resumed at a better time.

• Remember, confidentiality is vital. Get permission before sharing anyone's information, even if your intent is to help. Help can turn into hurt if put in the wrong ears.

• Ending a conversation with an emotional response can be helpful. "How do you feel about what we talked about?"

"He who responds before listening, that is his folly (lack of good sense) and his shame." - Proverbs 18:13

Q - In this session did you learn about social awareness and self-management?

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